Customer stories

Custom invoicing, in the wild

Real problems we've solved for ConnectWise MSPs — bespoke rendering, rollups, and branding without touching how you run your PSA.

Better Invoice · Filed in Custom invoicing

The collection

  1. 05

    June 16, 2026

    The Subcontractor the Customer Never Sees

    You hired the subcontractor, managed the work, and stand behind it. The invoice should read that way — their hours grouped right alongside your own team's, under Services.

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  2. 04

    May 21, 2026

    The Drive Isn't a Line Item

    You still bill every hour. The customer just shouldn't have to read whether it was remote, on-site, or windshield time — it all folds into one labor line.

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  3. 03

    April 22, 2026

    Why ConnectWise Invoices Say "Prorated" When Nothing Was Prorated

    "This item has been prorated with a start date of: 05/01/2026" shows up on onboarding invoices, on lines that were never prorated. Here is why — and two cleanups that fix it.

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  4. 02

    April 15, 2026

    Your PSA Stays Granular. Your Invoice Stays Clean.

    How custom invoicing turned a ConnectWise invoice back into a brand asset — without giving up a single line of internal tracking.

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  5. 01

    December 15, 2025

    The Invoice Doubled as the Asset Report

    How one MSP turned 'send me a list of every computer every month' from a ticket-thrash into a billing-cycle byproduct — with a custom RMM integration we built just for them.

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End of the collection

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