On-Site
100001
Printer on fire
By Marcus Rivera, Network Engineer
On-site visit to investigate printer fault. Smoke damage confirmed. Previous day the unit had been submerged in water per user (“to clean it”). Removed unit, ordered replacement.
3.0 hrs @ $185.00/hr
$555.00
Remote
100002
Email keeps deleting itself
By Marcus Rivera, Network Engineer
User reported Outlook auto-deleting emails. Found 47 custom auto-delete rules. User insists “Outlook set those up on its own.” Removed rules, restored deleted items.
1.5 hrs @ $175.00/hr
$262.50
Remote
100003
Computer says no
By Sarah Chen, Senior Engineer
Help desk escalation. User stated computer “just says no” to everything. Issue: NumLock was on. Resolved.
1.0 hrs @ $175.00/hr
$175.00
Remote
100004
Email migration — 14 mailboxes
By Sarah Chen, Senior Engineer
Migrated 14 mailboxes from on-prem Exchange to M365. Verified mail flow rules and shared calendars. User insisted on keeping a local PST backup “just in case the cloud disappears.”
3.5 hrs @ $175.00/hr
$612.50
On-Site
100005
Email migration — DNS cutover
By Marcus Rivera, Network Engineer
Configured hybrid connector and DNS MX cutover. Tested inbound/outbound flow. Confirmed spam filter is not, in fact, “deleting the internet.”
2.0 hrs @ $185.00/hr
$370.00
Remote
100006
Email migration — post-migration support
By Sarah Chen, Senior Engineer
Post-migration support. Resolved Outlook profile rebuild for 3 users. One user reported “all emails gone” — had collapsed the inbox folder.
1.5 hrs @ $175.00/hr
$262.50