Acme Technology Solutions

4200 Innovation Drive, Suite 300
Austin, TX 78759
512-555-0100

DEMO-011
Date Jan 15, 2025 Due Feb 14, 2025 Terms Net 30
Bill To
Reynholm Industries
ReynholmInd
123 Carenden Road
London, England W1T 1JY, UK
Remit To
Acme Technology Solutions
4200 Innovation Drive, Suite 300
Austin, TX 78759
EIN: 84-1234567

Monthly support summary for Reynholm Industries — six tickets resolved across two engineers. Printer fire on the 3rd floor contained and resolved. We strongly recommend against submerging office equipment in water. Email migration to M365 complete — 14 mailboxes migrated, DNS cutover verified.

Products
Item Qty Unit Price Amount
USB Drive 32GB 2 $14.99 $29.98
Ethernet Cable Cat5e 3 $8.99 $26.97
Fire Extinguisher 1 $189.00 $189.00
Products Total $245.97
Services
Service Rate Hours Amount
Network Eng On-Site $185.00/hr 5.0 $925.00
Network Eng Remote $175.00/hr 1.5 $262.50
Senior Eng Remote $175.00/hr 6.0 $1,050.00
Services Total $2,237.50
Expenses
Mileage $45.50
Marcus Rivera · 100001 Printer on fire
65 km at $0.70/km
Parking $18.00
Marcus Rivera · 100001 Printer on fire
3 hours underground
Products $245.97
Services $2,237.50
Expenses $63.50
Subtotal $2,546.97
Tax (8.0%) $203.76
Total $2,750.73
Balance Due $2,750.73
Acme Technology Solutions · 4200 Innovation Drive, Suite 300, Austin, TX 78759 · 512-555-0100 · Thank you for your business
Acme Technology Solutions DEMO-011
Time Entry Detail
100001 On-Site
Printer on fire
Marcus Rivera · Network Eng
On-site visit. Smoke damage confirmed. Unit had been submerged in water "to clean it." Removed unit, ordered replacement.
3.0 hrs @ $185.00/hr
$555.00
100002 Remote
Email keeps deleting itself
Marcus Rivera · Network Eng
Found 47 auto-delete rules. User insists "Outlook set those up on its own." Removed rules, restored deleted items.
1.5 hrs @ $175.00/hr
$262.50
100003 Remote
Computer says no
Sarah Chen · Senior Eng
NumLock was on. Resolved.
1.0 hrs @ $175.00/hr
$175.00
100004 Remote
Email migration — 14 mailboxes
Sarah Chen · Senior Eng
Migrated 14 mailboxes to M365. Moss insisted on PST backup "just in case the cloud disappears."
3.5 hrs @ $175.00/hr
$612.50
100005 On-Site
Email migration — DNS cutover
Marcus Rivera · Network Eng
Configured hybrid connector. Confirmed spam filter is not "deleting the internet."
2.0 hrs @ $185.00/hr
$370.00
100006 Remote
Email migration — post-migration support
Sarah Chen · Senior Eng
Outlook profile rebuild for 3 users. One user reported "all emails gone" — had collapsed the inbox folder.
1.5 hrs @ $175.00/hr
$262.50