Acme Technology Solutions
Invoice
Monthly support summary for Reynholm Industries — six tickets resolved across two staff members. The printer fire on the 3rd floor has been resolved. We strongly recommend against submerging office equipment in water. The 47 auto-delete rules in Outlook have been removed. Email migration to M365 complete — 14 mailboxes migrated, DNS cutover verified.
Products
| # |
Item |
Qty |
Unit Price |
Total |
| 1 |
USB Drive 32GB (Emergency Data Recovery Kit) |
2 |
$14.99 |
$29.98 |
| 2 |
Ethernet Cable Cat5e 2m (Replacement) |
3 |
$8.99 |
$26.97 |
| 3 |
Fire Extinguisher — Server Room Rated (Halon) |
1 |
$189.00 |
$189.00 |
| Products Subtotal |
$245.97 |
Services
| Role |
Type |
Rate |
Hours |
Total |
| Network Engineer |
On-Site Support |
$185.00/hr |
5.0 |
$925.00 |
| Network Engineer |
Remote Support |
$175.00/hr |
1.5 |
$262.50 |
| Senior Engineer |
Remote Support |
$175.00/hr |
6.0 |
$1,050.00 |
| Services Subtotal |
$2,237.50 |
Expenses
| # |
Type |
Member |
Amount |
Ticket |
Notes |
| 1 |
Mileage |
Marcus Rivera |
$45.50 |
100001 "Printer on fire" |
65 km at $0.70/km |
| 2 |
Parking |
Marcus Rivera |
$18.00 |
100001 "Printer on fire" |
3 hours underground |
| Expenses Subtotal |
$63.50 |
|
| Products |
$245.97 |
| Services |
$2,237.50 |
| Expenses |
$63.50 |
| Subtotal |
$2,546.97 |
| Sales Tax |
$203.76 |
| TOTAL |
$2,750.73 |
|
| BALANCE DUE |
$2,750.73 |
The replacement printer (HP LaserJet Pro M404dn) is on backorder — estimated delivery is February 14.
| # |
Member |
Role |
Type |
Hrs |
Rate |
Total |
| 1 |
Marcus Rivera |
Network Engineer |
On-Site |
3.0 |
$185.00 |
$555.00 |
| 100001 "Printer on fire" — On-site visit. Smoke damage confirmed. Unit submerged in water "to clean it." Removed unit, ordered replacement. |
| 2 |
Marcus Rivera |
Network Engineer |
Remote |
1.5 |
$175.00 |
$262.50 |
| 100002 "Email keeps deleting itself" — 47 auto-delete rules. User insists "Outlook set those up on its own." Removed rules, restored items. |
| 3 |
Sarah Chen |
Senior Engineer |
Remote |
1.0 |
$175.00 |
$175.00 |
| 100003 "Computer says no" — NumLock was on. Resolved. |
| 4 |
Sarah Chen |
Senior Engineer |
Remote |
3.5 |
$175.00 |
$612.50 |
| 100004 "Email migration — 14 mailboxes" — Migrated to M365. Moss insisted on PST backup "just in case the cloud disappears." |
| 5 |
Marcus Rivera |
Network Engineer |
On-Site |
2.0 |
$185.00 |
$370.00 |
| 100005 "Email migration — DNS cutover" — Configured hybrid connector. Spam filter not "deleting the internet." |
| 6 |
Sarah Chen |
Senior Engineer |
Remote |
1.5 |
$175.00 |
$262.50 |
| 100006 "Email migration — post-migration support" — "All emails gone" — had collapsed the inbox folder. |