| Item | Qty | Unit Price | Total |
|---|---|---|---|
|
USB Drive 32GB
Emergency Data Recovery Kit
|
2 | $14.99 | $29.98 |
|
Ethernet Cable Cat5e 2m
Replacement
|
3 | $8.99 | $26.97 |
|
Fire Extinguisher — Server Room Rated
Halon
|
1 | $189.00 | $189.00 |
| Role | Type | Rate | Hours | Total |
|---|---|---|---|---|
Network Engineer |
On-Site Support | $185.00/hr | 5.0 | $925.00 |
Network Engineer |
Remote Support | $175.00/hr | 1.5 | $262.50 |
Senior Engineer |
Remote Support | $175.00/hr | 6.0 | $1,050.00 |
Replacement printer on backorder — est. delivery Feb 14.
On-site visit. Smoke damage confirmed. Unit submerged in water “to clean it.” Removed, ordered replacement.
47 auto-delete rules. User insists “Outlook set those up on its own.”
NumLock was on. Resolved.
Migrated to M365. PST backup “just in case the cloud disappears.”
Spam filter not “deleting the internet.”
“All emails gone” — collapsed inbox folder.
Monthly support summary — six tickets, printer fire, 47 auto-delete rules, email migration.