Acme Technology Solutions

DEMO-011
Net 30
Issued January 15, 2025
Due February 14, 2025
Currency USD ($)
Total Due
$2,750.73
Breakdown
Subtotal $2,546.97
Tax (8%) $203.76
Balance $2,750.73
Services $2,237.50 · 87.9%
Products $245.97 · 9.7%
Expenses $63.50 · 2.5%
Bill To
Reynholm Industries
ReynholmInd
123 Carenden Road
London, England W1T 1JY
United Kingdom
Remit To
Acme Technology Solutions
4200 Innovation Drive, Suite 300
Austin, TX 78759
Phone: 512-555-0100
Tax ID: EIN: 84-1234567
Monthly support summary for Reynholm Industries — six tickets resolved across two staff members. Highlights: The printer fire on the 3rd floor has been resolved. We strongly recommend against submerging office equipment in water as a cleaning method. The 47 auto-delete rules in Outlook have been removed. We cannot confirm whether Outlook “set those up on its own.” Email migration to M365 complete — 14 mailboxes migrated, DNS cutover verified. Moss has been reassured that the cloud will not disappear.
Products
Item Qty Unit Price Total
USB Drive 32GB 2 $14.99 $29.98
Ethernet Cable Cat5e 3 $8.99 $26.97
Fire Extinguisher 1 $189.00 $189.00
Services
Role Type Rate Hours Total
Network Engineer On-Site $185.00/hr 5.0 $925.00
Network Engineer Remote $175.00/hr 1.5 $262.50
Senior Engineer Remote $175.00/hr 6.0 $1,050.00
Expenses
Mileage Marcus Rivera · 100001 · Round trip 65 km at $0.70/km
$45.50
Parking Marcus Rivera · 100001 · Underground parking, 3 hours
$18.00
Totals
Products $245.97
Services $2,237.50
Expenses $63.50
Subtotal $2,546.97
Sales Tax (8%) $203.76
Total $2,750.73
Balance Due $2,750.73
The replacement printer (HP LaserJet Pro M404dn) is on backorder — estimated delivery is February 14. If you need a loaner in the meantime, please open a ticket.
Acme Technology Solutions — Trusted IT partner since 2005
Acme Technology Solutions
Invoice DEMO-011 · January 15, 2025
Time Entry Detail
  • Marcus Rivera · Network Engineer 3.0h · $555.00
    100001 · Printer on fire · On-Site · $185.00/hr
    On-site visit to investigate printer fault. Smoke damage confirmed. Previous day the unit had been submerged in water per user (“to clean it”). Removed unit, ordered replacement.
  • Marcus Rivera · Network Engineer 1.5h · $262.50
    100002 · Email keeps deleting itself · Remote · $175.00/hr
    User in basement IT dept reported Outlook auto-deleting emails. Found 47 custom auto-delete rules. User insists “Outlook set those up on its own.” Removed rules, restored deleted items.
  • Sarah Chen · Senior Engineer 1.0h · $175.00
    100003 · Computer says no · Remote · $175.00/hr
    Help desk escalation. User stated computer “just says no” to everything. Issue: NumLock was on. Resolved.
  • Sarah Chen · Senior Engineer 3.5h · $612.50
    100004 · Email migration — 14 mailboxes · Remote · $175.00/hr
    Migrated 14 mailboxes from on-prem Exchange to M365. Verified mail flow rules and shared calendars. User (Moss) insisted on keeping a local PST backup “just in case the cloud disappears.”
  • Marcus Rivera · Network Engineer 2.0h · $370.00
    100005 · Email migration — DNS cutover · On-Site · $185.00/hr
    Configured hybrid connector and DNS MX cutover. Tested inbound/outbound flow from basement IT dept. Confirmed spam filter is not, in fact, “deleting the internet.”
  • Sarah Chen · Senior Engineer 1.5h · $262.50
    100006 · Email migration — post-migration support · Remote · $175.00/hr
    Resolved Outlook profile rebuild for 3 users. One user (Roy) reported “all emails gone” — had collapsed the inbox folder.
Acme Technology Solutions — Trusted IT partner since 2005