| # | Item | Qty | Unit Price | Total |
|---|---|---|---|---|
| 1 | USB Drive 32GB | 2 | $14.99 | $29.98 |
| 2 | Ethernet Cable Cat5e | 3 | $8.99 | $26.97 |
| 3 | Fire Extinguisher Halon | 1 | $189.00 | $189.00 |
| # | Role | Type | Rate | Hours | Total |
|---|---|---|---|---|---|
| 1 | Network Engineer | On-Site | $185.00/hr | 5.0 | $925.00 |
| 2 | Network Engineer | Remote | $175.00/hr | 1.5 | $262.50 |
| 3 | Senior Engineer | Remote | $175.00/hr | 6.0 | $1,050.00 |
| Products | $245.97 |
| Services | $2,237.50 |
| Expenses | $63.50 |
| Subtotal | $2,546.97 |
| Sales Tax (8%) | $203.76 |
| Total | $2,750.73 |
| Balance Due | $2,750.73 |
| # | Engineer / Ticket | Type | Hours | Rate | Total |
|---|---|---|---|---|---|
| 1 |
M. Rivera Network Engineer
100001 Printer on fire
Responded to 3rd-floor printer fire. Extinguished unit, inspected wiring. Root cause: toner cartridge inserted backwards causing friction ignition. Replaced fuser assembly and performed test prints. Recommended fire extinguisher placement near printer station.
|
On-Site | 3.0 | $185.00 | $555.00 |
| 2 |
M. Rivera Network Engineer
100002 Email keeps deleting itself
Investigated Outlook auto-deletion issue. Found 47 mail rules set to permanently delete incoming messages matching various keywords including “meeting,” “action required,” and “Monday.” Removed all rules. User insists Outlook created the rules autonomously.
|
Remote | 1.5 | $175.00 | $262.50 |
| 3 |
S. Chen Senior Engineer
100003 Computer says no
Remote diagnostic of workstation displaying “Computer says no” on all application launches. Found Group Policy misconfiguration from previous admin. Reset local policies and verified application access restored.
|
Remote | 1.0 | $175.00 | $175.00 |
| 4 |
S. Chen Senior Engineer
100004 Email migration — 14 mailboxes
Migrated 14 mailboxes from on-prem Exchange to Microsoft 365. Configured hybrid connector, ran batch migration, verified mail flow and calendar sync. All mailboxes fully provisioned with no data loss.
|
Remote | 3.5 | $175.00 | $612.50 |
| 5 |
M. Rivera Network Engineer
100005 Email migration — DNS cutover
On-site DNS cutover for M365 migration. Updated MX, autodiscover, SPF, DKIM, and DMARC records. Verified mail routing via test messages. Monitored for 90 minutes post-cutover to confirm no delivery failures.
|
On-Site | 2.0 | $185.00 | $370.00 |
| 6 |
S. Chen Senior Engineer
100006 Email migration — post-migration support
Post-migration support session. Resolved Outlook profile reconnection for 6 users, reconfigured 3 shared mailbox delegations, and addressed user concerns about cloud storage. Confirmed all mailboxes operational.
|
Remote | 1.5 | $175.00 | $262.50 |