Invoice

DEMO-011
Date 2025-01-15
Due Date 2025-02-14
Terms Net 30
Currency USD ($)
Remit To Acme Technology Solutions 4200 Innovation Drive, Suite 300
Austin, TX 78759
512-555-0100
EIN: 84-1234567
Bill To Reynholm Industries ReynholmInd
123 Carenden Road
London, England W1T 1JY
United Kingdom
Note
Monthly support summary — six tickets resolved including printer fire incident, 47 rogue auto-delete rules, and full email migration to Microsoft 365.
Products
Item Qty Unit Price Total
USB Drive 32GB (Emergency Data Recovery Kit) 2 $14.99 $29.98
Ethernet Cable Cat5e 2m (Replacement) 3 $8.99 $26.97
Fire Extinguisher — Server Room Rated (Halon) 1 $189.00 $189.00
Products Subtotal $245.97
Services
Role Type Rate Hours Total
Network Engineer On-Site $185.00/hr 5.0 $925.00
Network Engineer Remote $175.00/hr 1.5 $262.50
Senior Engineer Remote $175.00/hr 6.0 $1,050.00
Services Subtotal $2,237.50
Expenses
Type Staff Ticket Amount
Mileage Marcus Rivera 100001  Printer on fire $45.50
Parking Marcus Rivera 100001  Printer on fire $18.00
Expenses Subtotal $63.50
Products $245.97
Services $2,237.50
Expenses $63.50
Subtotal $2,546.97
Tax (8%) $203.76
Total $2,750.73
Balance Due $2,750.73
Note
Replacement printer on backorder — estimated delivery Feb 14.
Acme Technology Solutions — Trusted IT partner since 2005
Acme Technology Solutions
DEMO-011 2025-01-15
Time Entry Detail
Marcus Rivera — Network Engineer
Printer on fire 100001
On-Site · 3.0h @ $185/hr $555.00
Smoke damage confirmed across the server room. Unit had been submerged in water “to clean it” per user. Replaced toner cartridge, cleared paper path, and installed surge protector. Ordered replacement unit — current printer is non-recoverable.
Email keeps deleting itself 100002
Remote · 1.5h @ $175/hr $262.50
Found 47 Outlook rules auto-deleting inbound mail matching various keywords. User insists “Outlook set those up on its own.” Exported rule list for compliance review. All rules removed, mail flow restored and verified.
Email migration — DNS cutover 100005
On-Site · 2.0h @ $185/hr $370.00
Configured hybrid connector between on-prem Exchange and M365 tenant. Updated DNS MX, autodiscover, and SPF records. Verified inbound and outbound mail flow across all 14 migrated mailboxes. TTL pre-lowered 48h prior.
Sarah Chen — Senior Engineer
Computer says no 100003
Remote · 1.0h @ $175/hr $175.00
User reported unable to type numbers. Remote session confirmed NumLock was toggled off on external keyboard. Re-enabled NumLock, tested all keys, and added NumLock indicator to taskbar. Resolved.
Email migration — 14 mailboxes 100004
Remote · 3.5h @ $175/hr $612.50
Migrated 14 user mailboxes from on-prem Exchange to Microsoft 365 using hybrid migration batch. Verified mail flow, shared calendars, and resource room bookings. All users confirmed access to full mail history.
Email migration — post-migration support 100006
Remote · 1.5h @ $175/hr $262.50
Post-migration support for three users with stale Outlook profiles. Rebuilt profiles, re-linked OneDrive sync, and verified Teams calendar integration. All users operational.