| Description | Qty | Unit Price | Amount |
|---|---|---|---|
|
USB Drive 32GB
Emergency Data Recovery Kit
|
2 | $14.99 | $29.98 |
|
Ethernet Cable Cat5e 2m
Replacement
|
3 | $8.99 | $26.97 |
|
Fire Extinguisher — Server Room Rated
Halon
|
1 | $189.00 | $189.00 |
| Role | Type | Rate | Hours | Amount |
|---|---|---|---|---|
| Network Engineer | On-Site Support | $185.00/hr | 5.0 | $925.00 |
| Network Engineer | Remote Support | $175.00/hr | 1.5 | $262.50 |
| Senior Engineer | Remote Support | $175.00/hr | 6.0 | $1,050.00 |
| Type | Member | Ticket | Detail | Amount |
|---|---|---|---|---|
| Mileage | Marcus Rivera | 100001 — Printer on fire | 65 km @ $0.70/km | $45.50 |
| Parking | Marcus Rivera | 100001 — Printer on fire | 3 hours underground | $18.00 |
Replacement printer (HP LaserJet Pro M404dn) on backorder — est. delivery Feb 14.
Monthly support summary for Reynholm Industries — six tickets resolved across two staff members. The printer fire on the 3rd floor has been resolved. We strongly recommend against submerging office equipment in water as a cleaning method. The 47 auto-delete rules in Outlook have been removed. Email migration to M365 complete — 14 mailboxes migrated, DNS cutover verified.