Why Products on a Purchase Order Appear Separately in the Accounting Interface

When you transfer Unposted Procurement from the Accounting Interface, products from the same Purchase Order sometimes appear as separate line items instead of grouping together.

Why this happens

When receiving products, ConnectWise shows a dialog that lets you override the Packing Slip value. If someone enters an invoice number there instead of leaving the system-generated PO number, each product ends up with a different packing slip identifier — and ConnectWise treats them as separate items in the Accounting Interface.

Note: This override happens at receiving time and doesn’t trigger any warning. The mismatch only becomes visible later when you’re looking at the Accounting Interface.

Fix the packing slip mismatch

1. Re-open the Purchase Order if it is closed.
2. Unreceive the product that is causing the issue.
3. Re-receive the product. In the Packing Slip field, replace the manually entered value with the correct PO number.
4. Close Receiving Information.