Terms of Service

Last updated: December 15, 2025

Please read these Terms of Service (“Terms” or “Agreement”) carefully before using the Services provided by Better Invoice.

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Better Invoice.

• “Services” refers to the Better Invoice website (betterinvoice.io), Better Invoice application (app.betterinvoice.io), and any related software or services.

• “ConnectWise Manage” refers to the third-party professional services automation (PSA) platform that our Services integrate with to generate customized invoices.

• “User Data” refers to any data, information, or content that You submit, upload, or transmit through the Services, including but not limited to invoice templates, branding assets, and integration configurations.

• “Third-Party Services” refers to external platforms and services that integrate with Better Invoice, such as ConnectWise Manage.

• “Device” means any device that can access the Services such as a computer, a cellphone, or a digital tablet.

• “You” means the individual accessing or using the Services, or the company or other legal entity on behalf of which such individual is accessing or using the Services, as applicable.

2. License Grant

Subject to Your compliance with this Agreement, We grant You a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Services for Your internal business purposes
• Use Better Invoice to customize and generate invoices from Your ConnectWise Manage data
• Access documentation and educational content provided through the Services

3. License Restrictions

You agree NOT to:

• Copy, modify, distribute, sell, or lease any part of the Services
• Reverse engineer, decompile, or disassemble the Services except as permitted by law
• Use the Services to process data for third parties without authorization
• Attempt to gain unauthorized access to any portion of the Services or related systems
• Use the Services in any way that violates applicable laws or regulations
• Share Your account credentials or API keys with unauthorized parties
• Use automated means to access the Services beyond documented API usage
• Remove, alter, or obscure any proprietary notices in the Services
• Use the Services to transmit malicious code or interfere with other users

4. Acknowledgment

Your access to and use of the Services is conditioned on Your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Services.

By accessing or using the Services You agree to be bound by these Terms. If You disagree with any part of these Terms then You may not access the Services.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Services.

Your access to and use of the Services is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Please read Our Privacy Policy carefully before using Our Services.

5. Account and Security

Account Responsibility

You are responsible for maintaining the confidentiality of Your account credentials and API keys. You agree to notify Us immediately of any unauthorized use of Your account.

API Keys and Credentials

When connecting ConnectWise Manage to Better Invoice, You are responsible for:

• Ensuring You have authorization to connect those services
• Creating API credentials with appropriate, minimal permissions
• Securing and rotating credentials according to security best practices
• Not sharing credentials across multiple applications or users

Data Accuracy

You are responsible for the accuracy and completeness of User Data submitted to the Services.

6. Third-Party Integrations

Third-Party Terms

Your use of ConnectWise Manage and other Third-Party Services through Better Invoice remains subject to those services’ own terms and conditions. We are not responsible for the availability, functionality, or terms of Third-Party Services.

Data Sharing

By connecting ConnectWise Manage to Better Invoice, You authorize Us to access and process data from ConnectWise Manage as necessary to provide the invoice customization features.

No Endorsement

Integration support does not constitute endorsement of any Third-Party Service. We are not affiliated with the providers of Third-Party Services unless explicitly stated.

7. Intellectual Property

Our Rights

The Services, including all software, content, designs, logos, and documentation, are owned by Better Invoice and protected by intellectual property laws. This Agreement does not transfer any ownership rights to You.

Your Data

You retain ownership of Your User Data. By using the Services, You grant Us a limited license to process Your User Data solely as necessary to provide the Services.

Your Templates

Invoice templates You create using the Services are Yours. We do not claim ownership of Your custom designs, branding assets, or template configurations.

Feedback

Any feedback, suggestions, or ideas You provide regarding the Services may be used by Us without obligation or compensation to You.

8. Links to Other Websites

Our Services may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

9. Service Availability and Modifications

Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Services. We may perform maintenance, updates, or modifications that temporarily affect availability.

Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time. We will make reasonable efforts to notify You of significant changes.

Updates

We may update the Services from time to time. Continued use constitutes acceptance of updates.

10. Fees and Payment

Pricing

Certain features of the Services may require payment. Current pricing is available on our website and may be subject to change with notice.

Free Tier

Free tier access, if offered, may be modified or discontinued at Our discretion.

11. Termination

Termination by You

You may stop using the Services at any time. To terminate Your account, contact us at the email provided below.

Termination by Us

We may suspend or terminate Your access to the Services immediately, without prior notice, if:

• You breach any provision of this Agreement
• We are required to do so by law
• We discontinue the Services

Effect of Termination

Upon termination:

• Your license to use the Services ends immediately
• You must cease all use of the Services
• We may delete Your User Data after a reasonable retention period
• Provisions that by their nature should survive will remain in effect

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BETTER INVOICE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

13. “AS IS” and “AS AVAILABLE” Disclaimer

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• The Services will meet Your specific requirements
• The Services will be uninterrupted, timely, secure, or error-free
• Results obtained from the Services will be accurate or reliable
• Any errors in the Services will be corrected

Without limiting the foregoing, neither the Company nor any of the Company’s providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Services, or the information, content, and materials or products included thereon; (ii) that the Services will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Services; or (iv) that the Services, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

14. Indemnification

You agree to indemnify, defend, and hold harmless Better Invoice, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

• Your use of the Services
• Your violation of this Agreement
• Your violation of any third-party rights
• Your User Data or use of Third-Party Services through the Services

15. Governing Law and Disputes

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is registered, without regard to its conflict of law provisions.

Informal Resolution

Before initiating formal proceedings, You agree to contact Us and attempt to resolve any dispute informally for at least thirty (30) days.

Jurisdiction

Any legal proceedings shall be brought in the courts of the jurisdiction in which the Company is registered, and You consent to personal jurisdiction in those courts.

16. Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

17. Changes to These Terms

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect.

By continuing to access or use Our Services after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Services.

18. Contact Us

If you have any questions about these Terms, You can contact us:

• By email: [email protected]
• Website: https://betterinvoice.io